Every rental garment is reserved exclusively for a customer for their selected dates. Once confirmed, the garment is removed from availability for other customers.

Please read this policy before booking.

Online Rental Bookings

Online rental bookings require payment at the time of booking.

In-Store Rental Bookings

Where offered, a £50 booking deposit is required to secure an in-store rental booking.

The remaining rental balance must be paid before or at collection.

Booking Deposit

The £50 booking deposit used to reserve an in-store rental is non-refundable, subject to your statutory rights.

If you cancel 72 hours or more before your rental start date, the amount may be transferred to a Wear Once Loved credit note valid for six months.

Cancellations 72+ Hours Before Your Rental

Where a rental booking is cancelled at least 72 hours before the rental start date, we will provide a credit note for the eligible rental value paid, valid for six months.

Cancellations Within 72 Hours

If you cancel less than 72 hours before your rental start date, the booking is not normally eligible for a refund, credit or transfer because the garment has been reserved exclusively for you and unavailable to other customers.

Bookings Made Within 72 Hours

Rental bookings made within 72 hours of the rental start date are treated as final once confirmed, subject always to any cancellation or other rights that cannot legally be excluded.

Once Your Rental Begins

Once the rental period has begun, the full rental charge remains payable if you decide not to wear the garment or your personal plans change.

This includes circumstances such as:

• choosing another outfit;

• deciding the garment is unsuitable after the rental begins; or

• your event or personal plans changing,

except where you have statutory rights to a remedy, including where an item is faulty or has not been supplied as agreed.

Security Deposit

The refundable security deposit is separate from any booking deposit.

A £50 security deposit may be taken before collection or dispatch.

Following return and inspection, it will be refunded provided that the garment is returned on time and in appropriate condition, allowing for reasonable wear and tear.

Reasonable deductions may be made where permitted under our Rental Terms.

Refund Processing

Where a monetary refund is due, we will process it back to the applicable payment method where possible.

Once processed by us, the time taken for funds to appear may depend on your bank or payment provider.

Credit Notes

Unless otherwise stated when issued, cancellation credit notes under this policy are valid for six months.

Credit notes:

• have no cash value;

• cannot ordinarily be exchanged for cash; and

• must be used before their expiry date.

This does not affect any legal entitlement you may have to a monetary refund.

Faulty or Incorrect Items

Our cancellation policy does not remove your statutory consumer rights.

If an item is faulty, materially different from its description, or you receive an incorrect item, contact us immediately at orders@wearonceloved.com.

Contact

Wear Once Loved Ltd
Unit 2, Cloughoge Business Park
Forkhill Road
Newry
BT35 8WL

Email: orders@wearonceloved.com
Telephone: 028 300 51777