Last updated: 30 August 2026

Wear Once Loved Ltd (“Wear Once Loved”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase or rental booking, book an appointment, visit our store, contact us, subscribe to our communications or otherwise interact with Wear Once Loved.

1. Who We Are

Wear Once Loved Ltd is a designer fashion rental and retail business operating from Newry, Northern Ireland.

Wear Once Loved Ltd
Company Number: NI740583
Registered Office: 15 Temple Hill Road, Newry, Northern Ireland, BT34 2LS
Trading Address: Unit 2, Cloughoge Business Park, Forkhill Road, Newry, Northern Ireland, BT35 8WL
Email: orders@wearonceloved.com
Telephone: 028 300 51777
Website: wearonceloved.com

For the purposes of UK data protection legislation, Wear Once Loved Ltd is the data controller where we determine how and why your personal information is processed.

2. Information We Collect

Depending on how you interact with us, we may collect:

• your name;

• email address;

• telephone number;

• billing and delivery addresses;

• account details;

• rental, purchase and booking history;

• appointment information;

• payment and transaction information;

• correspondence and customer service enquiries;

• information relating to returns, damage, refunds or disputes;

• marketing preferences and consent records;

• website browsing and shopping activity;

• device, browser and IP address information;

• cookie and similar tracking information; and

• other information you voluntarily provide to us.

We do not ordinarily receive or store your complete payment card details. These are processed by our payment providers.

3. How We Use Your Information

We may process your information to:

• process purchases and rental bookings;

• take and manage payments and deposits;

• arrange deliveries and returns;

• manage in-store appointments;

• send booking, collection, dispatch and return information;

• provide customer service;

• process refunds and credit notes;

• manage damage, loss, late returns and disputes;

• maintain customer accounts;

• prevent fraud and protect our property;

• personalise your experience;

• improve our website and services;

• analyse website performance;

• send marketing where legally permitted;

• measure marketing effectiveness;

• maintain accounting and business records; and

• comply with legal obligations.

4. Lawful Bases

Depending on the processing involved, we may rely upon:

Contract – where processing is necessary to enter into or perform our contract with you.

Consent – including certain marketing communications and non-essential cookies where consent is required.

Legitimate interests – including protecting our business, preventing fraud, improving our services and managing customer relationships, where those interests are not overridden by your rights.

Legal obligation – where processing is required to comply with applicable law.

5. Shopify

Our online store is operated using Shopify.

Shopify processes information required to operate our ecommerce store, facilitate transactions, provide website functionality, maintain security and provide other services we choose to enable.

Information may be processed outside the United Kingdom. Where required, appropriate legal safeguards are used for international transfers.

6. Klaviyo – Email and SMS

We use Klaviyo for customer communications and marketing.

Information processed through Klaviyo may include your:

• name;

• email address;

• telephone number;

• order and rental history;

• website activity;

• shopping basket activity;

• marketing preferences; and

• interactions with our emails and messages.

We may use Klaviyo to send marketing emails and, where enabled and appropriately consented to, SMS messages.

We may also use Klaviyo for customer segmentation, abandoned basket communications, product recommendations and measurement of our communications.

Where consent is required, email and SMS marketing consent are collected separately.

You may unsubscribe from email marketing using the unsubscribe link in our emails. Where SMS marketing is offered, you may opt out using the method stated in the relevant message.

7. Service Communications

We may contact you where reasonably necessary to administer your purchase, rental or appointment.

Examples include:

• order confirmations;

• rental confirmations;

• payment information;

• dispatch notifications;

• collection reminders;

• return reminders;

• late-return notifications;

• delivery updates;

• security-deposit communications; and

• important information about an existing booking.

These operational communications are different from promotional marketing communications.

8. Couriers and Delivery Providers

Where necessary to fulfil an order or rental, we may provide relevant information to our delivery and returns providers.

This may include your name, delivery address, email address and telephone number.

9. Cookies and Tracking

Our website uses cookies and similar technologies for purposes including:

• essential website functionality;

• shopping basket functionality;

• remembering preferences;

• analytics;

• personalisation;

• advertising measurement; and

• marketing.

Where legally required, non-essential cookies will not be used until you have provided the relevant consent.

You can manage available choices through our website's cookie/privacy controls.

10. Sharing Your Information

We may share relevant personal information with service providers including:

• Shopify;

• Klaviyo;

• payment providers;

• couriers and postal providers;

• booking and rental technology providers;

• website and IT providers;

• analytics and advertising platforms;

• accountants, insurers and legal advisers; and

• public authorities where legally required.

We do not sell customer information in the ordinary sense of selling customer lists for money.

11. International Transfers

Some technology providers we use operate internationally.

Where your personal information is transferred outside the UK, we take appropriate steps to ensure the transfer complies with applicable data protection legislation.

12. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Marketing information may be retained until you unsubscribe or otherwise withdraw consent, subject to retaining appropriate suppression records to ensure your preferences are respected.

13. Your Rights

Depending on applicable law, you may have the right to:

• access your personal information;

• correct inaccurate information;

• request deletion;

• restrict certain processing;

• object to certain processing;

• withdraw consent;

• request data portability; and

• complain to the Information Commissioner's Office.

Certain rights are subject to legal limitations and exemptions.

14. Security

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

No online system can, however, be guaranteed to be completely secure.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, suppliers or legal obligations change.

The latest version will always be published on our website.

16. Contact Us

For privacy enquiries or to exercise your data protection rights, contact:

Wear Once Loved Ltd
Unit 2, Cloughoge Business Park
Forkhill Road
Newry
BT35 8WL
Northern Ireland

Email: orders@wearonceloved.com
Telephone: 028 300 51777

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).