WE ADVISE ALL ROI CUSTOMERS TO SELECT 7 DAY RENTAL OPTION UNLESS COLLECTING AND DROPPING RENTAL BACK

Rental Terms & Conditions

Last updated: 30 August 2026

These Rental Terms & Conditions apply to all garments and accessories rented from Wear Once Loved Ltd, whether booked online, in store or through any other authorised booking method.

By making a rental booking with Wear Once Loved, you agree to these Rental Terms & Conditions.

1. ABOUT US

Wear Once Loved Ltd
Company Number: NI740583
Registered Office: 15 Temple Hill Road, Newry, Northern Ireland, BT34 2LS
Trading Address: Unit 2, Cloughoge Business Park, Forkhill Road, Newry, Northern Ireland, BT35 8WL
Email: orders@wearonceloved.com
Telephone: 028 300 51777
Website: wearonceloved.com

2. RENTAL PERIOD

Your rental is for the period selected and confirmed at the time of booking.

Our standard rental options are:

  • 4-day rental

  • 7-day rental

unless otherwise stated at the time of booking.

Day 1 is the rental start date shown on your booking.

The garment must be returned to Wear Once Loved no later than the end of the final day of your agreed rental period.

For postal rentals, customers must follow the return instructions provided with their order and ensure the garment is returned using the designated return service.

3. OWNERSHIP OF RENTAL ITEMS

All rental garments and accessories remain the property of Wear Once Loved Ltd or, where applicable, the relevant garment owner at all times.

Renting an item does not give you any ownership rights.

You must not sell, lend, sub-rent, pledge, transfer or otherwise give possession of a rental item to another person.

4. PAYMENT

Online rental bookings must be paid in full at the time of booking unless otherwise stated.

For eligible in-store bookings, a £50 booking deposit is required to secure the garment.

The remaining rental balance must be paid before or upon collection.

The booking deposit is separate from the refundable security deposit.

5. SECURITY DEPOSIT

A £50 refundable security deposit may be required before a garment is collected or dispatched.

The security deposit is held against matters including:

  • damage beyond reasonable wear and tear;

  • excessive staining or soiling;

  • loss;

  • unauthorised alterations;

  • late returns; and

  • other breaches of these Rental Terms.

Once the garment has been returned and inspected, the security deposit will be refunded where the item has been returned on time and in an acceptable condition.

The £50 security deposit does not represent the maximum amount for which you may be responsible if a garment is lost or seriously damaged.

6. YOUR RESPONSIBILITY FOR THE GARMENT

From the time you collect or receive your rental until it is safely returned to Wear Once Loved, you are responsible for taking reasonable care of the garment.

You must not:

  • wash the garment;

  • dry-clean the garment yourself;

  • alter or cut the garment;

  • dye or permanently modify it;

  • use fabric glue;

  • carry out repairs yourself;

  • allow another person to alter or repair it without our permission; or

  • iron or steam the garment contrary to its care requirements.

If anything happens to your garment during your rental, please contact us as soon as possible.

Do not attempt to repair or professionally clean the garment yourself.

7. PERFUME, HAIRSPRAY & BEAUTY PRODUCTS

Please do not spray perfume, fragrance, hairspray or other aerosol products directly onto your rental garment.

Perfume and other beauty products can cause staining, marking or permanent discolouration, particularly on delicate fabrics.

We recommend applying perfume, hairspray and other beauty products before getting dressed and allowing them to dry fully before putting on the garment.

8. FAKE TAN

If you are using a developing or wash-off tanning product before your event, all developing tan must be fully showered off before wearing your rental garment.

Developing tan that has not been properly showered off can transfer heavily onto fabrics and may cause permanent staining or discolouration that cannot be removed through professional cleaning.

Please ensure that all developing product has been thoroughly rinsed away and that your skin is completely dry before putting on the garment.

9. BODY MAKEUP

We strongly recommend avoiding body makeup, body foundation and similar tinted body products while wearing our rental garments.

We have experienced instances where body makeup has transferred onto garments and caused permanent staining and discolouration that professional cleaning has been unable to remove.

If you choose to use body makeup, you are responsible for taking reasonable precautions to ensure that it does not transfer onto the garment.

10. FULL-LENGTH GOWNS & MAXI DRESSES

Extra care must be taken when renting and wearing a full-length gown, maxi dress or garment with a train.

If you remove your heels or change into lower shoes during your event, please do not allow the bottom of the dress or train to trail along the ground.

A dress that sits correctly while wearing heels may become considerably longer when those heels are removed.

Allowing a garment to drag along floors, dance floors, steps, outdoor surfaces or other areas can cause:

  • severe staining;

  • tearing;

  • fraying;

  • damage to hems;

  • pulled fabric;

  • damage to trains;

  • damage to embellishments or detailing; and

  • permanent damage that cannot be repaired.

If you remove or change your shoes, you should lift or otherwise protect the garment to prevent it from dragging along the ground.

Damage caused by allowing a garment to trail along the ground may result in additional charges where the damage is beyond reasonable wear and tear.

11. CLEANING

Standard professional cleaning following normal use is included in your rental fee unless otherwise stated.

Please do not wash or dry-clean the garment yourself.

Where a garment requires specialist cleaning because of excessive staining or soiling beyond what would reasonably be expected from normal wear, you may be responsible for the reasonable additional cleaning cost.

This may include significant staining caused by:

  • developing fake tan;

  • body makeup;

  • foundation;

  • perfume;

  • oils;

  • food or drink;

  • makeup; or

  • other substances.

We understand that small marks can occur during normal wear and will assess each garment reasonably.

12. DAMAGE

Normal wear and tear is expected when a garment is rented and will not result in a charge.

However, where a garment suffers damage beyond reasonable wear and tear, you may be responsible for the reasonable cost of repairing that damage.

Examples may include:

  • significant tears;

  • broken zips;

  • damaged straps;

  • missing or damaged embellishments;

  • severe hem damage;

  • permanent staining;

  • burns;

  • unauthorised alterations; or

  • other significant avoidable damage.

Where appropriate, we may obtain a professional cleaning or repair assessment before determining any additional charge.

If the cost exceeds your £50 security deposit, you may be responsible for the reasonable additional amount.

13. IRREPARABLE DAMAGE OR LOSS

If a rental item is:

  • lost;

  • stolen while under your responsibility;

  • deliberately damaged;

  • permanently stained;

  • damaged beyond economical repair; or

  • damaged to the extent that it can no longer reasonably be offered for rental,

Wear Once Loved reserves the right to seek the reasonable loss suffered.

When determining the amount, we may take into account factors including:

  • the garment's original or replacement value;

  • its age;

  • its condition before your rental;

  • its previous use;

  • its remaining useful rental life;

  • whether it can be repaired;

  • the cost of repair or specialist cleaning; and

  • the loss in value resulting from the damage.

The £50 security deposit does not limit your responsibility to £50.

We will not charge more than is reasonably justified by the actual damage or loss suffered.

14. REPORTING DAMAGE

Accidents can happen.

If a garment is damaged during your rental, please contact Wear Once Loved as soon as possible.

Where requested, please provide photographs of the damage.

Please do not attempt to repair, wash or dry-clean the garment yourself, as this can cause further damage.

15. RETURNS

The garment must be returned by the end of your agreed rental period.

For postal rentals, you must follow the return instructions supplied with your order and use the designated return method unless otherwise agreed with us.

Where prepaid return packaging or a return label is supplied, please use it in accordance with the instructions provided.

Customers should retain proof of postage or courier collection until the return has been confirmed.

16. REPUBLIC OF IRELAND RENTALS

For postal rentals to the Republic of Ireland, our standard rental period is 7 days to allow additional time for delivery and return.

Customers must return the garment using the return method provided or instructed by Wear Once Loved.

17. LATE RETURNS

Returning garments on time is extremely important because many items are booked by another customer immediately afterwards and require professional cleaning and preparation between rentals.

Where a garment is not returned by the end of the agreed rental period, the following late charges may apply:

First calendar day late: £20

Each additional calendar day late: £30 per day

If you know that your garment may be late, please contact us immediately.

Where circumstances genuinely outside your reasonable control have affected your return, please contact us so that we can assess the situation.

Repeated or serious late returns may result in future rental bookings being refused.

18. DELIVERY

We aim to dispatch postal rentals with sufficient time for the garment to arrive for the agreed rental period.

Delivery services are provided by third-party postal and courier companies.

If your rental has not arrived when expected, please contact us immediately so that we can investigate.

Nothing in these Terms affects your statutory rights where we have failed to provide the rental service as agreed.

19. FIT & SIZING

Designer sizing varies considerably between brands and styles.

Any size guides, measurements, fit notes, photographs or recommendations provided by Wear Once Loved are intended as guidance only.

We cannot guarantee that a particular garment will fit every customer who ordinarily wears that size.

Where possible, customers are encouraged to use our in-store appointment service if they are unsure about sizing or fit.

20. CANCELLATIONS

Every rental garment is reserved exclusively for the customer for their selected dates and is removed from availability for other customers once booked.

For eligible in-store bookings, the £50 booking deposit used to secure the garment is non-refundable, subject to your statutory rights.

Where you cancel 72 hours or more before your rental start date, eligible amounts may be transferred to a Wear Once Loved credit note valid for six months.

Where you cancel less than 72 hours before your rental start date, the rental is not normally eligible for a refund, credit or transfer because the garment has been reserved exclusively for you.

Bookings made within 72 hours of the rental start date are treated as final once confirmed, subject to any statutory cancellation or consumer rights that cannot legally be excluded.

21. CHANGE OF MIND OR CHANGE OF PLANS

Once your rental has commenced, the rental fee remains payable if you decide not to wear the garment or your personal circumstances change.

This may include:

  • deciding to wear another outfit;

  • your event being cancelled or postponed;

  • changing your mind;

  • deciding that the garment is no longer suitable; or

  • deciding not to attend your event.

This does not affect your statutory rights where a garment is faulty, materially different from its description or has not been supplied as agreed.

22. PROBLEMS WITH YOUR RENTAL

We want any problem with your rental to be reported as quickly as possible.

If you believe your garment is:

  • faulty;

  • damaged before you received it;

  • materially different from its description;

  • the incorrect item; or

  • otherwise not supplied as agreed,

please contact us immediately.

Where reasonably possible, please contact us before wearing the garment, so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms affects your statutory consumer rights.

23. REFUNDS

Where a monetary refund is due, it will normally be processed back to the original payment method where possible.

Once a refund has been processed by Wear Once Loved, the time taken for the funds to appear in your account is determined by your bank or payment provider.

24. RIGHT TO REFUSE FUTURE RENTALS

Wear Once Loved reserves the right to decline future rental bookings where there has been a serious or repeated breach of our Rental Terms.

This may include repeated late returns, non-payment, deliberate damage, fraudulent activity, failure to return rental property or other serious misuse of our rental service.

We will exercise this right reasonably.

25. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Rental Terms affects the statutory rights available to you as a consumer.

26. CHANGES TO THESE TERMS

We may update these Rental Terms & Conditions from time to time to reflect changes to our services, policies or legal obligations.

The Rental Terms applicable to your booking will generally be those in effect at the time your booking is made, except where a change is required by law.

27. GOVERNING LAW

These Rental Terms & Conditions are governed by the laws of Northern Ireland.

If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections that apply in your place of residence.

28. CONTACT US

If you have any questions about your rental or these Terms, please contact:

Wear Once Loved Ltd
Unit 2, Cloughoge Business Park
Forkhill Road
Newry
BT35 8WL
Northern Ireland

Email: orders@wearonceloved.com
Telephone: 028 300 51777
Website: wearonceloved.com