RENTAL BOOKING & CANCELLATION POLICY

Orders placed online require full payment upfront at the time of booking.

For in-store bookings, a £50 deposit is required to secure your rental for your event. The remaining balance can be paid either at the time of booking or upon collection of the dress.

Deposits are non-refundable, but they are transferable to another rental date within 6 months, provided a minimum of two weeks’ notice is given.

If you wish to cancel your order, you will be issued with a credit note, as we are unable to issue refunds on any orders.

Cancellations made 72 hours or more before your rental start date will receive a credit note valid for 6 months. Orders cancelled less than 72 hours before the rental start date will not be entitled to a credit note and will be charged in full.

Due to the nature of short-term dress rentals, bookings made for dates within 72 hours are final and non-refundable. If a customer chooses not to attend their event, changes their mind, or no longer wishes to wear the dress, this does not qualify for a refund or credit note. Once a rental has been confirmed for a specific date, the item is reserved exclusively and removed from availability for other customers, therefore rentals cancelled within 72 hours of the rental start date are non-refundable and non-transferable.

Upon return of the item in satisfactory condition and without damage, the £50 deposit will be returned.

RETURNS INFORMATION

When renting a dress from Wear Once Loved, the rental period selected at checkout (4-day or 7-day rental) determines the final date by which the item must be returned to and received back by our store.

All rentals must be back in-store with us by the end of the agreed rental period (Day 4 or Day 7 depending on the rental selected). This is the latest date the item must be received by us, not the date it is posted.

As our dresses are frequently booked for multiple customers for consecutive events, late returns may jeopardise other confirmed bookings.

If returning by post, please place the item in the labelled packaging provided and return via your nearest Royal Mail or An Post drop-off location. Customers must allow sufficient postal time to ensure the item is received back with us by the end of the rental period.

Please note that proof of postage does not constitute a return, and any postal delays remain the responsibility of the customer and not Wear Once Loved.

Alternatively, items may be returned directly to our store on or before the final day of the rental period.

For customers located in the Republic of Ireland, we recommend selecting the 7-day rental option to allow sufficient time for postal returns. The 4-day rental option should only be selected where the dress can be returned directly to store within the rental period.

Late Returns

If a rental is not received back by the end of the agreed rental period, late fees will apply. A late fee of £20 will apply for the first calendar day, and £30 for each additional day thereafter until the item is returned.

WHAT IF I DAMAGE MY RENTAL?

Should any damage occur to the item you've rented, kindly inform us promptly by forwarding photos of the damage. Upon the item's return, we will conduct a thorough inspection. Note that normal wear and tear are anticipated with the rental of clothing items.

We ask that you refrain from attempting any repairs on your own, as the item is the property of the lender and improper handling may exacerbate the damage. In instances of minor damage, we will arrange for a seamstress to perform repairs, with the expense being subtracted from your security deposit.

Should the cost of repairs exceed the £50 security deposit, you will be responsible for covering the additional charges. In the event of damage deemed beyond repair, you will be liable for the full recommended retail price (RRP) of the item. Failure to settle this payment may result in legal proceedings.