Cookie Policy

Last updated: 30 August 2026

This Cookie Policy explains how Wear Once Loved Ltd uses cookies and similar technologies on wearonceloved.com.

What Are Cookies?

Cookies are small files stored on your device when you visit a website. They can help websites function, remember preferences and provide information about how visitors use the website.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for our website and ecommerce services to operate.

They may be used for functionality including:

shopping baskets;
checkout;
account login;
security;
fraud prevention; and
remembering essential privacy choices.

These cookies generally cannot be switched off where they are required to provide a service you have requested.

Analytics Cookies

With consent where required, we may use analytics technologies to understand how visitors interact with our website.

This can help us understand which pages are popular, how customers navigate the website and where improvements can be made.

Functional Cookies

These may remember choices or provide enhanced website functionality.

Advertising and Marketing Cookies

Where you consent, cookies and similar technologies may be used to understand the effectiveness of advertising, personalise marketing or create audiences for advertising platforms.

Klaviyo

We use Klaviyo for email/SMS marketing, customer segmentation and related customer communications.

Klaviyo technologies may help us understand activities such as website visits, products viewed, baskets created and interactions with our communications, subject to applicable consent requirements.

Shopify

Our website is hosted on Shopify, which uses cookies and similar technologies necessary to operate the store and may provide additional analytics, personalisation and advertising functionality depending on our settings and your privacy choices.

Managing Cookies

When required by law, you will be given the opportunity to accept or reject non-essential cookies through our cookie/privacy controls.

You can change available privacy choices through our website.

You can also manage cookies through your browser. Blocking certain cookies may affect website functionality.

Changes

We may update this Cookie Policy when our website, technology providers or legal requirements change.

Contact

Questions regarding our use of cookies can be sent to:

Wear Once Loved Ltd
Email: orders@wearonceloved.com

How it works

Have a browse at our collection of dresses, pick out the one you love. From here depending on your location you can rent it directly from the site or book an appointment to visit our store.

If you are renting directly from our site, secure your dress with a booking deposit of £50 and dress hire price. You may select the click and collect option which will be day 1 of your rental period or the postage option of next day delivery at a cost of £9.95. The deposit acts as security against theft and damages due to the RRP value of our dresses. Due to the demand for our dresses, if you cancel your booking your deposit is non-refundable but will be transferred towards future hire.

Rock it looking amazing at your event! The dress is yours for your chosen hire period, 4, 8 or 12 days. Be sure to send us your pictures or tag us @wearonceloved on socials.

Return your dress to our store on the last day of your rental or via the pre-paid return’s satchel to your nearest Royal Mail Post Office before 5pm on the last day of your rental. We will look after dry cleaning. Upon inspection of the returned dress we will issue a refund of the deposit providing the dress is returned in the same condition you received it.