Shipping &amp; Returns Policy

Last updated: 30 August 2026

At Wear Once Loved, we aim to make receiving and returning your rental as simple as possible. Please read the information below carefully, as your garment must be returned within your agreed rental period.

Northern Ireland & Mainland UK

All postal rental orders within Northern Ireland and Mainland UK are sent via Royal Mail.

Your parcel will include a prepaid Royal Mail returns label for returning your rental to Wear Once Loved.

If you live locally or will be in the Newry area, you are also welcome to return your rental personally to our store instead of using the prepaid returns label.

When Will My Rental Arrive?

Your rental is scheduled to arrive on Day 1 of your rental period.

For example, if your rental begins on a Friday, Friday is Day 1.

We will dispatch your order in advance using an appropriate Royal Mail service with the intention that it arrives for the first day of your agreed rental.

When Do I Return My Rental?

Your rental must be returned in sufficient time to arrive back with Wear Once Loved by the end of Day 4 or Day 7, depending on the rental period you selected.

4-Day Rental: Your garment must arrive back with us by the end of Day 4.

7-Day Rental: Your garment must arrive back with us by the end of Day 7.

Please do not wait until Day 4 or Day 7 to post the garment if this means it will arrive with us after your rental period has ended.

Customers are responsible for allowing sufficient time for the return journey.

When using the prepaid Royal Mail returns label, please retain your proof of postage until we have confirmed receipt of your return.

Republic of Ireland

All rental orders to the Republic of Ireland are sent using DPD Next Day Delivery.

Your parcel will include a prepaid DPD returns label.

To return your rental, securely repackage the garment, attach the provided returns label and bring the parcel to your nearest participating DPD drop-off point.

Please ensure that you obtain and retain proof that the parcel has been dropped off until your return has been confirmed.

Republic of Ireland Rental Period

Republic of Ireland postal rentals are provided on a 7-day rental period to allow additional time for delivery and return.

Your parcel is scheduled to arrive on Day 1 of your rental.

The garment must be returned using the supplied DPD return service in sufficient time to arrive back with Wear Once Loved by the end of Day 7.

Please do not wait until Day 7 to drop your parcel with DPD, as the garment must arrive back with us by Day 7.

Returning Your Garment

Please:

place the garment securely back into the packaging provided;
attach the correct prepaid returns label;
ensure any previous delivery labels are removed or covered;
return the complete rental, including any belts, straps, accessories or other items supplied with it; and
retain proof of postage/drop-off until your return has been confirmed.

Please do not wash or dry-clean your rental before returning it. Professional cleaning is handled by Wear Once Loved.

Returning to Store

Where convenient, rentals may be returned personally to our Newry store instead of using the prepaid returns service.

The garment must still be returned by the end of Day 4 or Day 7, depending on your rental agreement.

Late Returns

It is extremely important that garments are returned on time. Many of our dresses are booked by another customer immediately afterwards and require professional cleaning and preparation between rentals.

Where a garment is returned late, the following late fees may apply in accordance with our Rental Terms & Conditions:

First calendar day late: £20
Each additional calendar day late: £30 per day

If there is a problem with your return or you believe your parcel may be delayed, please contact us as soon as possible.

Delivery Delays

We use trusted third-party delivery providers, including Royal Mail and DPD.

If your parcel has not arrived when expected, please contact Wear Once Loved immediately so that we can investigate the delivery.

Where a delivery issue affects our ability to provide your rental as agreed, we will deal with the matter in accordance with your applicable consumer rights.

Incorrect Address

Customers are responsible for ensuring that the delivery information supplied when placing an order is accurate and complete.

If you notice an error in your delivery address, please contact us as soon as possible.

Once a parcel has been dispatched, we cannot guarantee that an address can be changed.

Missing Returns Labels

If your prepaid Royal Mail or DPD returns label is missing or has been damaged, please contact us before arranging your own return so that we can provide return instructions.

Contact Us

If you have any questions regarding the delivery or return of your rental, please contact:

Wear Once Loved Ltd
Unit 2, Cloughoge Business Park
Forkhill Road
Newry
BT35 8WL
Northern Ireland

Email: orders@wearonceloved.com
Telephone: 028 300 51777
Website: wearonceloved.com

This Shipping & Returns Policy should be read alongside our Rental Terms & Conditions and Bookings, Cancellations & Refund Policy.

Have a browse at our collection of dresses, pick out the one you love. From here depending on your location you can rent it directly from the site or book an appointment to visit our store.

If you are renting directly from our site, secure your dress with a booking deposit of £50 and dress hire price. You may select the click and collect option which will be day 1 of your rental period or the postage option of next day delivery at a cost of £9.95. The deposit acts as security against theft and damages due to the RRP value of our dresses. Due to the demand for our dresses, if you cancel your booking your deposit is non-refundable but will be transferred towards future hire.

Rock it looking amazing at your event! The dress is yours for your chosen hire period, 4, 8 or 12 days. Be sure to send us your pictures or tag us @wearonceloved on socials.

Return your dress to our store on the last day of your rental or via the pre-paid return’s satchel to your nearest Royal Mail Post Office before 5pm on the last day of your rental. We will look after dry cleaning. Upon inspection of the returned dress we will issue a refund of the deposit providing the dress is returned in the same condition you received it.

Shipping & Returns Policy